Need a hand?

Missing a purchase?

Check that Google Play is using the account that made the purchase. In the current game, tap Premium on the main menu, then Restore Purchases. You need a connection to Google Play.

Restore checks purchases for the app you opened. For a purchase from the earlier private test, use that same test app or contact support with your order number. Restore does not reissue orb packs that were already delivered and used.

Keep your progress safe

Your progress and local backups are saved on this device. If the game recovers a backup, it tells you when the backup was made. If an unfinished run was saved, you can continue it when you reopen the game.

There is no player account or cloud-save restoration. Clearing app data or uninstalling can remove progress and backups. Try restarting the game or contacting support first.

Report a problem

Email your phone model, Android version, game version and the steps that caused the problem. A screenshot is useful when it shows the issue.

For purchase problems, include the Google Play order number if available. Never send passwords, payment-card details or verification codes.

Refunds and orb balances

Refund requests follow Google Play’s process and applicable policies. In the earlier private test, a refunded orb pack has its delivered orbs removed once. If already spent, the balance may become negative; new orbs pay it down. Purchased upgrades and progress are kept.